Contact InstaxVideo
Share the right details. Keep your private links and credentials private.
Operator support
The published operator contact route for InstaxVideo is the CodexKR website. Open CodexKR and use the contact information provided there, mentioning InstaxVideo and the page or app screen involved.
This page does not submit a message or create a support ticket. It provides the operator link and a checklist to help you prepare a useful report.
Reporting a download problem
- Tell us whether you used the website or Android app.
- Include your browser name, Android version if relevant, and the app version shown in About.
- Copy the exact error message and describe the steps that produced it.
- Give the source’s domain and the approximate date and time of the problem.
- Explain whether the failure happened while checking the link, transferring the file, or opening it after saving.
A screenshot can help explain a layout issue, but hide personal information first. Do not send passwords, session cookies, access tokens, private URLs or a full signed download link. If a reproducible example is needed, use a public sample you own and are permitted to share.
Before sending a report
An unsupported social-platform URL is an expected result in the current release. Check the relevant platform guide below or try the permitted sample on the homepage. For a successful web transfer, check your browser’s Downloads list and any save-location prompt. Keep the page open until the file is ready.
If the sample works but another source fails, the source may not be approved, may not provide a direct file, or may require access the downloader cannot use. Installing the app does not remove those source restrictions.
Copyright, source approval and product feedback
For a concern about copyrighted work, read the copyright reporting page before contacting the operator. To ask about approving a source you control, identify the public hostname and explain what media you have permission to distribute. Approval is not automatic. For design feedback, tell us the screen size and which control was difficult to use.